Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

10 January 2022

LAWRENCE 8.8

I have used Now at work and home for over 5 years and have found them great. Not one billing issue, fast phone answering, helpful with tech issues. I changed from Vodafone and saved $50/month at work for a better service! Have recommended them multiple times.

Pros

Customer focused (cf Consumer Recommended)

Cons

Had X1 poor response time to message left from work a/c.

09 January 2022

Amanda 9.8

Very fast and efficient service :)

07 January 2022

Shaun Van Niekerk 9

Excellent customer service and prompt response.

05 January 2022

Nate 9.6

Flexible with late payments

Pros

Speed, personal service

Cons

Cheaper options out there?

05 January 2022

Theresa Schultz 8.8

Great service from Now. Response time is excellent on email and phone and they always try to help and solve queries quick.

Pros

Reliable ISP, great service! NZ based

Cons

None

01 January 2022

George Freeman 7.4

I am watching the cricket
Dropping out every 30 seconds I want an answer

31 December 2021

Wheenz 10

Just transferred from Vodafone to Now Broadband and I was so impressed by their service. Communication was great and flexibility is one of the areas in management where I was so impressed of.

Pros

Being in a fibre connection, the connection is real fast compared to Vodafone which is very slow and unstable. I am now comfortable working from home in a stable and faster internet connection

Cons

Though not a fault from Now Broadband, the Chorus people are not that good by just turning me down where to lay down the fibre wire connections. They put it down on the fence when there is a better way of doing. They rej ...read more

31 December 2021

Robyn 9.2

It's such a delight to actually be able to talk to a person. Always polite, really helpful. The support is absolutely superb.

Pros

Support, great communication.

Cons

None

29 December 2021

Wendy Caple 8.8

The best company that I have ever dealt with, friendly, reliable and very dependable AA+ Highly Recommended

Pros

Friendly, Reliable and easy to access

Cons

None

26 December 2021

Mohamed Abdel Maksoud 6.6

I had a connection problem from Dec.15th to Dec.18th despite renewal of my subscription. I contacted technical support twice but to no avail. In fact, the line was hanged up in the second time before answering. I had no choice but to call sales and finance where I was answered by Russel who showed absolute professionalism, technical competence, and patience. He stayed enthusiastically with me on the phone for about an hour until the problem was solved and fulfilled all my req ...read more

Pros

Easy set up and convenient connection. Lead time is almost zero.

Cons

Less value for money compared with other providers. Disrupted connections, however infrequent and irregular. Very long waiting time on the phone when contacting customer service.

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