Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

23 June 2022

John 1.6

Spark is not value for money any more they are getting very expensive,we have been with them for years,now its time to move on,they do not care about the customers they only care for money,i tried to talk to them i got no where with them,they are set on raising there prices,they are the mosts expensive here in NZ

Pros

not value for money at all

Cons

None

22 June 2022

Tony B 10

Fantastic company, fast service, fast support have never had any issues!

Pros

Great support team

Cons

None!

22 June 2022

Lynda 3.6

Total lack of concern despite the fact they know I am elderly, partially sighted and with multiple health problems and have had a dead landline (my only mean of communication) for a week. Can't even ring 111 if needed. I don't wonder they are rates 116th in the ISP category; their CS is useless.

Pros

Cheap but not cheapest.

Cons

Slow, inconsistent connection; appalling CS

22 June 2022

Sara 10

Great at looking after pre-existing customers as well as new one's

Pros

Local, responsive and works!

Cons

None

16 June 2022

Tautei 7

wifi speed is cr**, only getting 35mbs while im on a 900mbs plan and every now and then might get 300. Next month im leaving this provider.

Pros

Nothing

Cons

cr**

15 June 2022

Tyler 4.4

Was with stuff fibre then changed to sling shot has been very bad internet allways buffering away not the same stuff fibre was much better

15 June 2022

Chris 7.2

So far no major issues - setup and switchover from previous ISP were relatively painless although had to plug into a different RJ45 on my ONT (was not advised of that). D/L speed has been well short of max, averaging around 400 Mbps unless very late at night, but it is a step up from 300 Mbps of previous ISP. Still a reasonable value proposition.

Pros

Inexpensive, simple no contract terms, no dropouts (touch wood)

Cons

D/L less than half of theoretical max on average

14 June 2022

Dave 9

Recently just switched to NOW.
This was very easy & setup/follow up was excellent.
I should have done this sooner.

Pros

Excellent and Friendly customer service.

Cons

They played the same song in a loop while waiting for customer service to answer.

13 June 2022

Francis Little 1

I've found the problem!
Worldnet's DNS servers are not resolving names to IP addresses. Pointed my router to the Google public DNS servers and we're back on line, no thanks to the m***ns at Worldnet who, after 4 days still hadn't fixed their servers.

Pros

None

Cons

Front runner for world's worst ISP.

11 June 2022

Francis Little 4.4

Well, nothing seems to have changed at Worldnet. Same poor customer service, 0800 number disconnected, calls answered by people who don't understand english and who are not interested in helping.
I'm at the local library having to use their Internet service because ours has been down since yesterday. Probably won't be up until sometime next week, if at all. They are also NOT members of TDR so there is no ombudsmen support in NZ.
AVOID like the plague.
Goodbye Worldnet!

Pros

OK(ish) for about 18 months

Cons

**** support, unreliable service, dodgy outfit.

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