Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

14 September 2017

Sue 6.6

can be hard to understand some technical support & call centre actisense especially when they speak really fast, and need longer opening operating hours especially for there technical support

Pros

better service packages

Cons

need longer opening hours for there technical support

14 September 2017

J Corrigan 5.4

Good service from the plan once we got up and running but a complete nightmare getting setup in the first place.
Very unhelpful too when we told them that we were moving house.
As a result we have decided to move to another internet provider at our new location.

10 September 2017

Frankie 9.2

I've used several major ISPs in New Zealand and Bigpipe leaves them all in the dust. Their support team is fantastic, don't be put off by the lack of a call centre, the online team outclasses any phone service. They've never given us any issues with speed or connectivity and they have some of the best speeds and prices to offer in NZ. If you're looking for a provider, particularly for high-speed fibre, Bigpipe is the best you can get.

Pros

Best support team I've come across.
Fibre actually goes up to gigabit speeds.
Always the advertised speeds.
Great connectivity.

Cons

Slightly more expensive than some other providers, but not by much.
Don't have some of the same add on promotions for streaming services etc.

09 September 2017

Belinda Smith Lyttle 8.4

Generally quite happy with Farmside as service provider.

Pros

Absolutely excellent customer service, easy to contact on the phone.
Farmside service reps have been capable and helpful.

Cons

Download speed are frequently slower than expected, (in part due to old and poorly maintained phone lines in our semi rural area, so not necessarily Farmside's fault.)

07 September 2017

Lawrence 6.8

Very good technical support but unfriendly financial section.

Pros

Price is good and the technical support people very good.

Cons

Had a misadventure with the financial side with credits not being applied and no prior warning given. Would have changed ISP were it not for the calibre of their technical support people.

30 August 2017

Jeffrey 8.4

Using fibre at this company, Internet has been quite stable. Customer service team is friendly

30 August 2017

Caroll 2.8

Prices are ridiculously high

Pros

Good support

Cons

speed

29 August 2017

Kiri 6.6

Relatively expensive compared to other plans available now.

28 August 2017

eermama 9.2

It took around 2.5 months to get UFB to our devices however we moved from ADSL to UFB, we were on a cross leased section so had a few consents to go through. The ping and the speeds are awesome

Pros

very good consistent speeds on over 100MB over wifi and ping around 2-4 upload over 20MB over wifi

Cons

skinny doesn't offer many extras e.g internet TV services but that is fine with me.